An AI phone agent for clinics
AI & Automation
An AI phone agent for clinics: conversational voice flows, LLM tool calling and real-time call handling.
Overview
An AI phone-agent product for clinic-oriented workflows. My work focused on the AI-agent layer rather than the dashboard or marketing site.
My contribution
- Built and refined conversational flows and real-time voice-agent behaviour.
- Started with Bland AI for GUI-configured flows, then contributed to the move to programmable Python and LiveKit agents.
- Worked on LLM and model configuration, prompts, function/tool calling and agent behaviour.
- Tested agent responses, investigated hallucinated answers and refined prompts and configuration.
- Handled real-time call flows, webhooks and third-party integrations, with production-style QA and debugging.
Technologies
Python, LiveKit Agents, Bland AI, LLM APIs, webhooks.